Privacy Policy

1. Introduction

Welcome to MournMate ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

MournMate is a marketplace connecting families and funeral homes with professional mourners. Given the sensitive nature of our services, we take extra care to handle all information with dignity and respect.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, and password when you create an account
• Profile Information: Biography, photos, location, mourning styles, cultural expertise, and service rates (for mourners)
• Identity Verification: Government-issued ID and selfie for mourner verification through Stripe Identity
• Payment Information: Billing address and payment details processed securely through Stripe
• Service Details: Funeral/memorial service information including dates, locations, and special requirements
• Communications: Messages exchanged between users on the platform

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, features used, time spent on the platform, and interaction patterns
• Location Data: General location based on IP address or precise location if you enable location services
• Cookies: Session and preference cookies to improve your experience

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process bookings and payments between hirers and mourners
• Verify mourner identities to ensure platform safety
• Match mourners with appropriate service opportunities based on location, availability, and expertise
• Facilitate communication between users
• Send service confirmations, reminders, and important updates
• Respond to customer support inquiries
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations
• Analyze usage patterns to improve our platform

4. Information Sharing

We may share your information in the following circumstances:

4.1 With Other Users

Mourner profiles (including name, photo, bio, ratings, and service information) are visible to hirers. When a booking is made, relevant contact information is shared between the hirer and mourner.

4.2 With Service Providers

• Stripe: For payment processing and identity verification
• Supabase: For data storage and authentication
• Analytics Providers: To understand platform usage
• Communication Services: For email and notification delivery

4.3 For Legal Reasons

We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication protocols
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure payment processing through PCI-compliant providers

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Withdraw Consent: Where processing is based on consent

To exercise these rights, please contact us at privacy@mournmate.com.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information for longer periods as required by law or for legitimate business purposes, such as resolving disputes or enforcing our agreements. Booking history and reviews may be retained in anonymized form for platform improvement.

8. Children's Privacy

MournMate is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: